Effective Date: December 11, 2025
Last Updated: December 11, 2025
Welcome to TruDive Europe OOD/TruDive Europe Ltd("trudive.eu", "we", "us", or "our").
These Terms and Conditions ("Terms", "T&C") govern your use of our website https://trudive.eu (the "Website") and the purchase of Trudive brand wetsuits and diving equipment (the "Products").
By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or purchase Products.
Legal Name: TruDive Europe OOD (TruDive Europe Ltd)
VAT Number: BG208571825
Registered Address: Tsar Samuil 7, Pleven 5800, Bulgaria
Data Protection Officer: [email protected]
"Consumer" - An individual purchasing Products for personal use, not for business or resale purposes, as defined under the Bulgarian Consumer Protection Act and the EU Consumer Rights Directive (2011/83/EU).
"Business Customer" or "B2B Customer" - A legal entity, sole trader, or individual purchasing Products for commercial, business, or resale purposes.
"Customer" - Both Consumers and Business Customers collectively.
"Order" - A purchase request submitted through the Website.
"Contract" - The legally binding agreement formed when we accept your Order.
"Stock Item" - A Product available in our warehouse for immediate shipment.
"Made-to-Order Item" - A Product that must be ordered from the manufacturer, including custom-sized or logo-customized wetsuits.
You must be at least 18 years old to purchase Products from trudive.eu.
If you are under 18, you may only use the Website and make purchases with the involvement and consent of a parent or legal guardian. By placing an Order as a minor, you confirm that you have obtained such consent.
Parents or guardians who permit minors to use the Website accept full responsibility for:
If you create an account on trudive.eu, You are responsible for:
We make every effort to ensure that Product descriptions, specifications, images, and prices on the Website are accurate. However:
All TruDive wetsuits are custom-made based on your selected size from our size chart, chosen color, and if needed, your individual measurements. This means your order is crafted specifically for you after payment is confirmed.
Production & Delivery Timeline:
| Stage | Timeframe |
|---|---|
| Order confirmation & payment | Day 0 |
| Production at the manufacturer | Up to 2 weeks |
| Shipping to TruDive Europe | Included in production time |
| Delivery to your address | 3-7 business days |
| Total estimated time | Up to 30 days |
Please note that production times may vary slightly depending on order volume and complexity. By placing an order, you acknowledge and accept this estimated delivery timeframe for custom-made products.
Made-to-Order Items:
If a Product becomes unavailable or cannot be manufactured after you place an Order, we will:
All prices on trudive.eu are displayed in EUR (Euro) and include VAT at the applicable Bulgarian rate for EU customers. For details on payment providers and payment methods, please see our Payment Policy.
When you click "Confirm Order," you are making a legally binding offer to purchase the Products in your cart at the prices and terms displayed.
We accept your offer when we send you an Order Confirmation Email containing:
A contract is formed at the moment we send the Order Confirmation Email.
Stock Items:
Made-to-Order / Custom Items:
We reserve the right to cancel or refuse any Order if:
If we cancel your Order, you will receive a full refund within 14 days.
We sell to both Consumers (B2C) and Business Customers (B2B). Different rights apply:
| Right / Term | Consumers | Business Customers (B2B) |
|---|---|---|
| 14-Day Right of Withdrawal | ✅ Yes (EU Consumer Rights Directive) | ❌ No (commercial purchase) |
| Return of Stock Items | ✅ Yes (see Returns & Shipping Policy) | ⚠️ At our discretion (see Returns & Shipping Policy) |
| Return of Custom Items | ❌ No (excluded under Article 16(c)) | ❌ No |
| Legal Guarantee | ✅ Yes (see Warranty Policy) | ⚠️ Manufacturer's warranty applies (see Warranty Policy) |
| Warranty Claims Process | Simplified (consumer protection laws) | Standard commercial terms (see Warranty Policy) |
| Dispute Resolution | EU ODR Platform + Bulgarian consumer authorities | Commercial arbitration / courts |
How We Identify Customer Type:
If you are a Business Customer, certain consumer protections (14-day withdrawal right, simplified returns) do not apply. Contact us at [email protected] to discuss business terms, bulk pricing, or return arrangements.
These B2B terms apply when:
The 14-day cooling-off period does not apply to Business Customers under EU Directive 2011/83/EU Article 3(1).
For details on returns and exchanges, please see our Returns & Shipping Policy.
For warranty information, please see our Warranty Policy.
For payment information, please see our Payment Policy.
For orders of 10+ units or custom logo/branding, contact [email protected] for:
For Business Customers, our liability is limited to the value of the Order. We are not liable for:
Title (legal ownership) of the Products passes to you:
Until title passes, the Products remain our property. If you fail to pay, we may recover the Products.
All content on trudive.eu, including (but not limited to):
...is the intellectual property of Trudive Europe EOOD or our licensors, protected by Bulgarian and international copyright, trademark, and intellectual property laws.
You may:
You may not:
If you are a Business Customer (retailer, reseller), contact [email protected] to request:
Unauthorized commercial use of our intellectual property may result in legal action.
Creating an account on trudive.eu is optional but provides benefits:
You are responsible for:
We are not liable for losses arising from unauthorized use of your account if you failed to keep your password secure.
You may delete your account at any time via:
We may suspend or terminate your account if:
See our Privacy Policy Section 9 for information on data retention after account deletion.
You agree not to use the Website for:
Violation may result in:
You may submit reviews, ratings, photos, or other content ("User Content") on trudive.eu.
By submitting User Content, you:
We reserve the right to:
We do not endorse User Content and are not responsible for opinions expressed in reviews.
You are liable for the User Content you submit. Do not post:
The Website may contain links to third-party websites (e.g., payment providers, courier tracking, social media).
We are not responsible for:
Please review the terms and privacy policies of any third-party website you visit.
We are not liable for delays or failure to perform our obligations under these Terms if caused by events beyond our reasonable control, including (but not limited to):
If a force majeure event occurs:
If you have a complaint or dispute, please contact us first at [email protected]. We will make every effort to resolve the issue informally within 14 days.
EU Consumers have the right to use the European Commission's Online Dispute Resolution Platform to resolve disputes arising from online purchases:
ODR Platform: https://ec.europa.eu/consumers/odr
Our email for ODR: [email protected]
The ODR platform provides access to alternative dispute resolution (ADR) services in your country.
You may also file a complaint with:
Commission for Consumer Protection (CCP)
Address: 4A Vitosha Blvd., Sofia 1000, Bulgaria
Website: https://www.kzp.bg
Email: [email protected]
Consumers: We do not require you to use mediation or arbitration. You always have the right to take a dispute to court.
Business Customers: Disputes may be referred to mediation or arbitration if both parties agree.
For Consumers:
For Business Customers:
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court, the remaining provisions will continue in full force and effect.
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
A waiver is only effective if made in writing and signed by an authorized representative of Trudive Europe EOOD.
These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein (including our Returns & Shipping Policy, Payment Policy, and Warranty Policy), constitute the entire agreement between you and Trudive Europe EOOD regarding your use of the Website and purchase of Products.
These Terms supersede any prior agreements, understandings, or representations (whether oral or written).
You may not assign or transfer your rights or obligations under these Terms without our written consent.
We may assign or transfer our rights and obligations to a third party (e.g., in the event of a business sale, merger, or reorganization). You will be notified of any such transfer.
General Inquiries:
Data Protection / Privacy:
We will send notices and communications to:
It is your responsibility to ensure your email address is accurate and to check your email regularly.
All communication and correspondence will be in English unless otherwise agreed.
For Bulgarian-language support, please indicate your preference in your email, and we will respond in Bulgarian if possible.
We may update these Terms from time to time to reflect:
When we make changes:
For material changes affecting your rights, we may require explicit acceptance before you can place new Orders.
We encourage you to review these Terms periodically.
By using the Website, browsing Products, or placing an Order, you confirm that:
If you do not agree to these Terms, please do not use the Website or purchase Products.
END OF TERMS AND CONDITIONS