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Cookie policy

COOKIE POLICY

Effective Date: November 1, 2025
Last Updated: November 1, 2025

INTRODUCTION

This Cookie Policy explains how Trudive Europe OOD/TruDive Europe LTD("trudive.eu", "we", "us", or "our") uses cookies and similar tracking technologies on our website https://trudive.eu (the "Website").

This policy should be read together with our Privacy Policy and our GDPR Tools.

Company Information:

  • Company Name: TruDive Europe EOOD (TruDive Europe LTD)
  • Company Registration Number (UIC): BG208571825
  • Registered Address: Tsar Samuil 7 B 1, Pleven 5800, Bulgaria
  • Data Protection Officer: [email protected]

1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies:

Session Cookies: Temporary cookies that are deleted when you close your browser.

Persistent Cookies: Cookies that remain on your device for a set period or until you manually delete them.

First-party cookies are set by the website you are visiting (trudive.eu).

Third-Party Cookies: Set by external services used on the website (e.g., analytics providers).

2. WHY WE USE COOKIES

We use cookies to:

  • ✅ Enable essential website functions (shopping cart, checkout, account login)
  • ✅ Remember your preferences (language, currency)
  • ✅ Understand how you use our website (analytics - with your consent)
  • ✅ Show relevant advertisements (marketing - with your consent)
  • ✅ Improve your user experience
  • ✅ Protect against fraud and security threats

3. COOKIES WE USE

We categorize cookies into four types based on their purpose and legal requirements under GDPR and the ePrivacy Directive:

3.1. STRICTLY NECESSARY COOKIES

These cookies are essential for the Website to function. Without them, you cannot use basic features like the shopping cart or checkout. You cannot opt out of these cookies as they are required for the service you requested.

Legal Basis: Necessary for the performance of our contract with you (GDPR Article 6(1)(b)).

Cookie Name Purpose Duration Set By
OCSESSID Stores your unique session ID to maintain your shopping cart, login status, and preferences during your visit. Essential for e-commerce functionality. 1 year (⚠️ Note: This duration is longer than typical and is being reviewed for optimization) trudive.eu
cookieconsent_status Records your cookie consent choices (accept/reject) to ensure we respect your preferences on future visits. 1 year trudive.eu (iSenseLabs GDPR Module)
cookieconsent_preferences_disabled Stores information about which cookie categories you have disabled, ensuring we don't load those cookies. 1 year trudive.eu (iSenseLabs GDPR Module)

3.2. FUNCTIONAL COOKIES

These cookies enable enhanced functionality and personalization. They remember your choices (such as language or currency) to provide a more personalized experience. You can reject these cookies, but some features may not work properly.

Legal Basis: Legitimate interest (GDPR Article 6(1)(f)) - improving user experience without tracking or profiling.

Cookie Name Purpose Duration Set By
language Remembers your preferred language (e.g., English, Bulgarian) so you don't have to select it on every visit. 1 month trudive.eu
currency Remembers your preferred currency (e.g., EUR, BGN) for pricing display throughout the Website. 1 month trudive.eu

How to manage: You can change your language and currency preferences at any time using the Website's settings. Deleting these cookies will reset your preferences to the default.

3.3. ANALYTICS COOKIES

These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this data to improve the Website and user experience.

Legal Basis: Consent (GDPR Article 6(1)(a)) and ePrivacy Directive - we only set these cookies if you accept "Analytics" in our cookie banner.

Cookie Name Purpose Duration Set By More Info
SITE_TOTAL_ID Tracks aggregate statistics about Website visits (page views, visitor counts, traffic sources). Used for internal analytics to understand site performance. Does not identify individual users. 1 year trudive.eu (OpenCart Statistics Module) This cookie is currently under review to ensure it only fires after consent

Third-Party Analytics (Future):

We may implement Google Analytics in the future to gain deeper insights into user behavior. If we do, we will:

  • Update this Cookie Policy
  • Obtain your explicit consent via the cookie banner
  • Only activate Google Analytics after you accept "Analytics" cookies

Google Analytics cookies that may be added:

  • _ga - Distinguishes unique users (2 years)
  • _gid - Distinguishes users (24 hours)
  • _gat - Throttles request rate (1 minute)

Opt-out: You can opt out of analytics cookies via:

3.4. MARKETING COOKIES

These cookies track your activity across websites to show you relevant advertisements and measure the effectiveness of our marketing campaigns. We only set these cookies if you accept "Marketing" in our cookie banner.

Legal Basis: Consent (GDPR Article 6(1)(a)) - we will ask for your explicit permission before using marketing cookies.

Current Status: We do not currently use marketing cookies.

Future Implementation:

When we launch marketing campaigns (e.g., Facebook/Instagram advertising), we will add:

Cookie Name Purpose Duration Set By More Info
_fbp Facebook Pixel - Tracks conversions, optimizes ads, and builds audiences for targeted advertising on Facebook and Instagram. 3 months Meta (Facebook) Facebook Cookie Policy
_fbc Facebook Click Identifier - Stores the click ID from Facebook ads to measure campaign performance. 3 months Meta (Facebook) Facebook Cookie Policy
fr Facebook advertising cookie for ad delivery, reporting, and targeting. 3 months Meta (Facebook) Facebook Cookie Policy

Before we add marketing cookies:

  • ✅ We will update this Cookie Policy
  • ✅ We will add the "Marketing" category to our cookie banner
  • ✅ We will obtain your explicit consent
  • ✅ We will only activate marketing cookies AFTER you accept

Opt-out: You can control marketing cookies via:

4. HOW TO MANAGE COOKIES

You have the right to accept or reject cookies. You can exercise your cookie preferences in several ways:

4.1. Cookie Consent Banner (Easiest Method)

When you first visit trudive.eu, you will see a cookie consent banner with the following options:

  • "Close" - Dismisses the banner (only Strictly Necessary cookies will be set)
  • "Preferences" - Opens detailed cookie settings where you can enable/disable each category individually
  • "Accept" - Accepts all cookies (Necessary, Functional, Analytics, and Marketing when available)
  • "Privacy Policy" - Link to our full Privacy Policy

To change your cookie preferences later:

  1. Scroll to the bottom of any page on trudive.eu
  2. Click "Cookie Settings" or "Manage Cookies" in the footer
  3. Adjust your preferences
  4. Click "Save Preferences"

Your choices will be remembered for 1 year via the cookieconsent_status cookie.

4.2. Browser Settings

You can also manage cookies through your web browser settings. Here's how for popular browsers:

Google Chrome:

  1. Click the three dots (⋮) in the top-right corner
  2. Go to Settings → Privacy and security → Cookies and other site data
  3. Choose your preferred option:
    • Block all cookies
    • Block third-party cookies
    • Allow all cookies
  4. To delete existing cookies: Clear browsing data → Select "Cookies and other site data"

Chrome Help: https://support.google.com/chrome/answer/95647

Mozilla Firefox:

  1. Click the three lines (≡) in the top-right corner
  2. Go to Settings → Privacy & Security
  3. Under "Cookies and Site Data," click Manage Data to delete specific cookies
  4. Use "Custom" settings to block certain types of cookies

Firefox Help: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Microsoft Edge:

  1. Click the three dots (⋯) in the top-right corner
  2. Go to Settings → Cookies and site permissions → Cookies and site data
  3. Toggle options to block or allow cookies
  4. Click See all cookies and site data to delete individual cookies

Edge Help: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Safari (Mac/iOS):

  1. Open Safari → Preferences (Mac) or Settings → Safari (iOS)
  2. Go to Privacy tab
  3. Choose Block all cookies or manage individual website data
  4. To delete cookies: Click Manage Website Data → Remove All

Safari Help: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

Mobile Browsers:

Android (Chrome):

  • Settings → Site settings → Cookies → Manage cookies

iPhone/iPad (Safari):

  • Settings → Safari → Block All Cookies (toggle on/off)

4.3. Important Notes About Blocking Cookies

⚠️ If you block all cookies:

  • You will not be able to use the shopping cart
  • You will not be able to complete checkout
  • You will not be able to log in to your account (if registered)
  • Your language and currency preferences will not be saved

✅ Recommended setting: Allow "Strictly Necessary" and "Functional" cookies, and choose whether to accept "Analytics" and "Marketing" based on your preferences.

5. THIRD-PARTY COOKIES

Some cookies on trudive.eu are set by third-party services we use to provide functionality:

Current Third Parties:

  • None currently (all cookies are first-party from trudive.eu)

Future Third Parties:

When we integrate additional services, third-party cookies may include:

Service Purpose Cookies Set Privacy Policy
Google Analytics Website analytics (if implemented) _ga, _gid, _gat Google Privacy Policy
Facebook/Instagram Advertising and remarketing (if implemented) _fbp, _fbc, fr Meta Privacy Policy
DSK Bank Payment processing (card payments) Various session cookies DSK Bank

We do not control third-party cookies. Please refer to the respective company's privacy and cookie policies for more information.

We will NEVER:

  • Sell your data to third parties
  • Allow third parties to track you without your consent
  • Set marketing/tracking cookies without explicit permission

6. COOKIES AND PERSONAL DATA

Do Cookies Contain Personal Data?

Strictly Necessary and Functional Cookies: Contain minimal data (session IDs, preferences). They do not identify you personally but are linked to your browser/device.

Analytics Cookies: Collect pseudonymized data (IP addresses are anonymized). They create statistical profiles but do not identify individual users.

Marketing Cookies: May create profiles based on your browsing behavior for targeted advertising. These are only used with your explicit consent.

GDPR Rights: You have the same rights over data collected via cookies as any other personal data. See our Privacy Policy for details on your rights (access, deletion, portability, etc.).

7. COOKIES FOR USERS UNDER 18

Our Website is suitable for all ages, but we do not verify the age of users.

Parents/Guardians: If you are under 18, please ask a parent or guardian for permission before accepting non-essential cookies (Analytics, Marketing).

We do not knowingly track children for marketing purposes. Marketing cookies require explicit consent and are not targeted at minors.

8. DO NOT TRACK (DNT) SIGNALS

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals.

Our approach:

  • Strictly Necessary cookies: Will still be set (required for website function)
  • Analytics/Marketing cookies: Will only be set if you explicitly accept them via our cookie banner, regardless of DNT signal

We respect your choices made via our cookie banner more than browser DNT signals, as they provide clearer, more granular control.

We may update this Cookie Policy from time to time to reflect:

  • Changes in the cookies we use
  • New features or services
  • Legal or regulatory requirements
  • Improvements to transparency and clarity

When we make changes:

  • The "Last Updated" date at the top will be revised
  • Significant changes will be notified via:
    • A notice on the Website
    • Email notification (if you are subscribed to our newsletter)
    • Updated cookie consent banner (if new cookie categories are added)

We encourage you to review this policy periodically.

Major updates requiring new consent:

  • Adding new cookie categories (e.g., when we add Facebook Pixel)
  • Introducing new third-party tracking services
  • Changing the purposes of existing cookies

In these cases, we will ask for your renewed consent via the cookie banner.

We are committed to transparency and regularly audit the cookies on our Website.

Cookie Scanning:

  • We scan trudive.eu quarterly (every 3 months) to identify all cookies
  • We update this Cookie Policy if new cookies are detected
  • We ensure all cookies have a legitimate purpose and a proper consent mechanism

Your right to information:

  • You can request a full list of cookies currently active on trudive.eu by emailing [email protected]
  • We will provide a detailed breakdown within 30 days

Under GDPR (Regulation EU 2016/679) and ePrivacy Directive (2002/58/EC), we process cookie data based on:

Cookie Category Legal Basis Consent Required?
Strictly Necessary Art. 6(1)(b) GDPR - Performance of contract ❌ No (essential for service)
Functional Art. 6(1)(f) GDPR - Legitimate interest ⚠️ No consent required, but you can opt out
Analytics Art. 6(1)(a) GDPR - Consent ✅ Yes (opt-in required)
Marketing Art. 6(1)(a) GDPR - Consent ✅ Yes (opt-in required)

Your rights apply to all personal data collected via cookies. See our Privacy Policy Section 10 for full details on your GDPR rights.

12. CONTACT US

If you have questions about how we use cookies or want to exercise your rights, please contact us:

Data Protection Officer (DPO):

General Inquiries:

  • Email: [email protected]
  • Address: Trudive Europe EOOD, Tsar Samuil 7 B 1, Pleven 5800, Bulgaria
  • Phone: [PHONE NUMBER]

Complaints: You can also lodge a complaint with the Commission for Personal Data Protection (CPDP) of Bulgaria:

13. USEFUL RESOURCES

Learn more about cookies:

GDPR Information:

Opt-out tools:

14. SUMMARY TABLE - ALL COOKIES

For your convenience, here is a complete list of all cookies currently used on trudive.eu:

Cookie Name Category Purpose Duration Consent Required Set By
OCSESSID Strictly Necessary Session management, shopping cart, login 1 year* ❌ No trudive.eu
language Functional Remember language preference 1 month ⚠️ Opt-out available trudive.eu
currency Functional Remember currency preference 1 month ⚠️ Opt-out available trudive.eu
SITE_TOTAL_ID Analytics Website visit statistics 1 year ✅ Yes** trudive.eu
cookieconsent_status Strictly Necessary Store cookie consent choices 1 year ❌ No trudive.eu (iSenseLabs)
cookieconsent_preferences_disabled Strictly Necessary Store disabled preferences 1 year ❌ No trudive.eu (iSenseLabs)

Notes:

  • *OCSESSID duration is being reviewed for optimization (should be session-based)
  • **SITE_TOTAL_ID consent mechanism is being configured to fully comply with GDPR

Future cookies (not yet active):

  • Google Analytics: _ga, _gid, _gat (if implemented)
  • Facebook Pixel: _fbp, _fbc, fr (if implemented)

Thank you for trusting Trudive with your data. We are committed to transparency and giving you full control over your privacy! ????‍♂️????

This Cookie Policy is governed by the laws of the Republic of Bulgaria and complies with GDPR (EU) 2016/679 and ePrivacy Directive 2002/58/EC.

Last reviewed: November 1, 2025
Next review scheduled: February 1, 2026 (quarterly review)

CHANGELOG

Version 1.0 (November 1, 2025):

  • Initial publication
  • Documented 6 current cookies
  • Prepared for future Google Analytics and Facebook Pixel integration
  • Established a quarterly review schedule