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FAQ

We provide a detailed sizing chart on each product page. If you need help, contact us with your height, weight, and measurements for personalized suggestions.

Yes! We offer custom sizing and logo options. Please follow the instructions on our custom wetsuit page or contact us for details.

Stock items ship within 2–3 business days in Bulgaria and 5–7 days in the EU. Custom orders may take up to 30 days. See our Shipping Information for full details.

We accept credit/debit cards via the DSK Bank terminal (Apple Pay and Google Pay are available) and bank transfers. For more information, please refer to our Payment Policy.

Contact us immediately at [email protected]. If your order hasn’t shipped, we will update the address. Once shipped, we cannot change the delivery address.

Yes! All Trudive wetsuits have a 2-year EU legal warranty for manufacturing defects. See our Warranty and Returns Policy.

Log in to your account and use the 'Return Request' button, or complete the online form here. Provide your order details and photos of the defect.

Custom/made-to-order wetsuits cannot be returned or exchanged unless they are defective or do not match your order.

Yes. We comply with GDPR and Bulgarian law. Your personal data is protected. See our Privacy Policy.

Yes! Contact us at [email protected] for bulk pricing, B2B terms, and custom branding options.

After your order ships, you will receive an email with tracking information. You can also view your order status in your account.

Contact our support team with your order number. We will work with the courier to resolve the issue and keep you updated.

Currently, we ship to all EU countries, Switzerland, Andorra, Luxembourg, and Monaco.